TALK TO US
We'd love to hear from you
​E-MAIL

PHONE
Tel: 04-4241524
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FIND US
Head Quaters
​ADDRESS
SimplySiti Sdn. Bhd. ( 846586-K ) Level 1, No. 3, Jalan PP Narayanan (Jalan 222), 46100 Petaling Jaya,
Selangor Darul Ehsan, MALAYSIA.
FAQ
1
​How do I
place an order?
2
Payment
& Shipping
3
Delivery
How can I make a purchase?
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Shopping at sephora.my is easy:
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Login to preciousbysimplysiti.com
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To add items in your cart, click on “Add to Cart” for the item you wish to purchase
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To change the quantity of the item, change the number in the box under the "Quantity" column
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To review the items in your cart, click on the ‘Cart’ link, located at the top right of the page
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Review your order at the Cart Page. Once you are ready to place the order, click on ‘Secure Checkout’
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Fill in all necessary details for your shipping details (NO PO BOX), click on ‘Proceed to Purchase’ to choose your preferred payment method
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Please review your orders again and total amount before completing the payment
You will receive a confirmation email shortly after you have placed your order. Your order is not confirmed until you receive a confirmation email
What kind of payment method may I use at exclusivebysimplysiti.com?
Credit Card (Visa/Mastercard/AMEX) Paypal Online Bank Transfer
Is payment via Cash On Delivery safe?
Your security is very important to us. We work closely with our courier company to ensure delivery orders are safe. You will be required to sign an invoice upon delivery, which will confirm and ensure the collection of your cash.
Why does my Order Status show “payment pending”? Should I re-create a new order?
Most payments are processed immediately. Once the order has been confirmed you will receive a confirmation email with delivery details. If you do not receive a confirmation email within 24 hours, please contact us at http://www.preciousbysimplysiti.com/ and do not re-create your order to prevent duplication
4
Returns
& Refunds
What are your delivery options and how much is shipping?
We ship all items from Kuala Lumpur.You will receive an email with your tracking information and you can track it via http://poslaju.com.my
Shipping fee is RM 20 for orders below RM 80
Your order will be delivered in 2-10 business days
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A shipping fee will apply if your minimum purchase amount falls below RM 80 after discounts.
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We are closed on Saturdays, Sundays and on Singaporean Public Holidays
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Shipping may take longer during sale periods, holidays and extreme weather​​
What do I do if I had an allergic reactions?
At http://www.preciousbysimplysiti.com/ , we specially curate the products we carry. The ingredients of the product are listed on the page to help you identify any sensitivities with certain ingredients. Different skin types and skin conditions may react differently to our products and brands. It is always best to know and understand how your skin reacts to different products and ingredients. If you experienced an allergic reaction, please send a detailed description of what occurred along with the pictures to http://www.preciousbysimplysiti.com/ .We will communicate this to the brand and help find an appropriate solution. Please note that issues must be reported within 14 days of receipt of item. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.
Can I test the products before buying them online
As we are an online store, we do not have an option to test or see the products before purchasing them. However, we do have a dedicated team of beauty experts that are ready to answer all your beauty questions. They are well-versed on every product we carry - and even use them in their daily routines. Please also check the ingredients listing before completing your purchase to identify any allergens